Refund Policy

1. Cancellation by Guest

We understand that plans can change. Our cancellation policy is as follows:

• Full Refund: Cancellations made at least 7 days prior to the check-in date will receive a full refund.
• 50% Refund: Cancellations made between 3 and 7 days prior to check-in will receive a 50% refund.
• No Refund: Cancellations made less than 3 days before check-in are not eligible for a refund.

2. Cancellation by Green Field Estate

In the unlikely event that we must cancel your reservation due to unforeseen circumstances (e.g., natural disasters, maintenance issues), you will receive a full refundof all payments made. We will also do our best to assist you in finding alternative accommodation.

3. Product Refunds (Store)

For coffee bean and merchandise purchases:

• Damaged/Defective Items: Please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
• Returns: Due to the perishable nature of coffee, we do not accept returns on coffee beans unless they are defective.

4. Processing Time

Refunds will be processed to the original method of payment within 5-7 business days of approval.

5. Contact Us

To request a cancellation or refund, please email us at[email protected]with your booking or order reference number.